A Collaborative Application to Quickly Resolve Quality Issues
Metricsoft provides you and your trading partners with a systematic approach to identify, document, and resolve quality issues within your supply chain. No more faxing, emailing, or looking for information in different systems or files. Users respond via a structured problem solving process to rapidly resolve critical production issues. Metricsoft Quality™ will operate in a stand-alone environment, or may be integrated with your ERP system, thereby utilizing existing supplier, customer, and part information.
Business problems solved with metricsoft quality
Metricsoft Quality™ is used to improve communications with suppliers, customers, and internal users when a problem is first discovered. To help reduce the magnitude and duration of production quality issues, Metricsoft Quality™instantly delivers NCM (non-conforming material) email alerts and updates to the right people, exactly when it is needed. Implementation of this change across the organization via capture/sharing and institutionalization of the lesson learned is what ends up reducing future issues, thereby lowering PPM defect levels.
key features
- The Metricsoft Quality™ application was designed to allow an administrative business user to assign roles and permissions for both internal and external users.
- There is no software to install—a standard web browser provides access to a collaborative, trading partner framework to immediately identify a quality issue, or take action on any open issues.
- Each user is presented with menu choices that are tailored to their specific responsibilities, which include user-specific preferences (e.g., language and currency type, units-of-measure, time zones, etc.). The Metricsoft platform will automatically convert and normalize regional data into a common standard for business unit analytics and reporting.
- The Metricsoft workflow platform insures that all quality issues are automatically sent to the right person or team, exactly when needed, eliminating time consuming follow up tasks. The user clicks on a calendar task to gain access to their specific work area. User or role-specific workflow calendars automatically track quality issues, tasks, and alerts, by business unit or plant location.
- To insure that no quality issue is lost or misplaced, Metricsoft Quality™ will automatically escalate overdue tasks to supervisory personnel. The system administrator determines the responsible person or team involved (by business unit or plant site), and how many days are provided to resolve and close an open issue.