CUSTOMER SUPPORT

Metricsoft Support is a team of solution and technology experts, dedicated to helping Metricsoft applications run smoothly.  Quick problem resolution is conveniently accessible through our US based support staff.

Metricsoft values the trusted adviser role we have earned over the years with our customers.  Every member of our customer support team is a seasoned veteran with years of industry experience and in-depth knowledge of Metricsoft solutions.

ACCESS AND RESPONSE

• Phone, email, web, chat access
• Remote access diagnostics
• Established incident response times based on severity

NEW RELEASES AND PRODUCT UPDATES

• Major and minor software releases and upgrades

SYSTEM IMPLEMENTATION SUPPORT

Successful solution deployments require experienced, knowledgeable resources that understand and manage project scope, timelines and budget.  Our team of experts employ industry-specific best practices and empowers users with ongoing training and education to help minimize implementation risk. From rapid time-to-benefit to a superior ownership experience, our goal is to help you get the most from your Metricsoft investment and become a more effective enterprise.  

PROFESSIONAL SERVICES

• Configuration and implementation assistance
• Onsite and web-based training
• Data migration services
• ERP integration assistance

METRICSOFT APPLICATION DEVELOPMENT SERVICES

A key advantage of the Metricsoft platform is the ability to rapidly deploy Metricsoft web applications, and the flexibility to extend the platform to address new or customer-specific requirements.  Most companies today still rely upon time consuming, manual spreadsheets to report on a wide range of operational metrics (e.g., scorecards, delivery performance, total cost, cycle time, downtime, overall equipment effectiveness and more).  The Metricsoft platform can help you eliminate this redundant work effort and automate the entire process.

METRICSOFT APPLICATION HOSTING SERVICES

Metricsoft applications and platform technology is based on Microsoft‘s scalable .Net architecture.  Our systems are engineered to utilize Microsoft web technologies and datacenters to provide customers with high performance, high reliability, and commercial grade security.  With over 90 Microsoft data centers worldwide, Metricsoft applications are accessible in over 100 countries.